Frequently Asked Questions
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Concierge physical therapy is a premium, direct-pay model of care where your therapist comes to you. There are no insurance middlemen, no waiting rooms, and no double-booked appointments. Every session is one-on-one with your doctor of physical therapy, fully dedicated to you for the entire visit. It's physical therapy the way it was always meant to be delivered.
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In a traditional clinic setting, therapists often manage multiple patients at once, sessions are shaped by what insurance will cover, and you may spend more time with an aide than your actual therapist. At South Bay Concierge Physical Therapy, Dr. Rachael is with you for every minute of every session. Your plan of care is built entirely around your goals — not a billing code.
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Concierge PT is ideal for anyone who values their time, wants a higher level of personalized care, and is ready to invest in their health and quality of life. Dr. Rachael works with clients recovering from neurologic conditions like stroke or Parkinson's disease, post-surgical orthopedic patients, and those simply looking to move better, feel stronger, and age well. If you've ever felt rushed, dismissed, or lost in the traditional healthcare system — this is for you.
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At this time, South Bay Concierge Physical Therapy primarily serves adult clients. If you have questions about a specific situation, please reach out directly.
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Sessions are typically 60 minutes, though this can be adjusted based on your individual needs and goals. Because there's no back-to-back scheduling, you never have to worry about being rushed out the door.
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Dr. Rachael comes to you. Most sessions take place in clients' homes, but she's equally comfortable working in a private gym, at a local park, on the beach, or wherever makes the most sense for your goals and lifestyle. Your environment is part of your treatment.
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We ask for at least 24 hours notice for cancellations or rescheduling. Because sessions are reserved exclusively for you, late cancellations or no-shows may be subject to a cancellation fee. Life happens — just communicate and we'll always do our best to work with you.
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Yes! Physical therapy is an IRS-qualified medical expense, meaning you can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) funds for your sessions. You’ll receive a simple receipt after each visit for your records.